Whitelisting Our Emails
The quickest and easiest way to ensure you receive our emails is to go back to the confirmation email you received from us or the thank you page and click the “Add us to your Contacts” link.
If you’d like, you can also manually do it with Outlook and Gmail…
How to whitelist an email address with Outlook.com
For Outlook.com, Windows Live Mail, Hotmail and MSN Mail, sign in to your account at Outlook.com and do the following.
With Outlook’s new folder tabs, simply 1) go to “junk” folder 2) select email from Team @ Contactless Payments, 3) select and click “Move to”
Add the address to your contacts
Add the email address that is sending you email (e.g. [email protected] or [email protected]) to your Outlook.com Contacts. Outlook.com will usually deliver email from addresses that are in your Contacts.
Add the address to your safe senders
- Click the cog icon in the top-right corner and then More mail settings
- Select Safe and blocked senders and then Safe senders
- Add add the domain of the email you want to whitelist to the list of Safe senders
- Return to Safe and blocked senders and then select Safe mailing lists
- Add the email address of the domain you want to whitelist to the list of Safe mailing lists
- In both the Safe senders and Safe mailing lists, you can enter either a specific email address or an entire domain
- In both the Safe senders and Safe mailing lists, you can enter multiple domains or email addresses
See also Outlook.com’s help on I didn’t receive an email someone sent me.
Here’s how to whitelist an email address with Gmail
With Gmail’s new tabs, simply drag/drop from promotions to primary or select and click “Move to”
OR Sign in to your account at Gmail.com and do the following:
Add the address to your contacts
Add the email address that is sending you email ([email protected] or [email protected]) to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.
Mark messages as ‘Not spam’
If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.
- In Gmail, navigate to the spam folder.
- Search for emails containing the domain you wish to whitelist (e.g. contactlesspaymentprocessing.com).
- Select all the emails shown.
- Click More and then Not spam.
Create a filter for the address
Create a filter to tell Google to whitelist email from a domain.
- Click the cog icon in the top-right corner, and then Settings
- Click on Filters and then Create a new filter
- enter the domain of the email you want to whitelist in the From field or
- enter the email address of the person you want to whitelist in the To field
- Click Create filter with this search
- In the box headed When a message arrives that matches this search select Never send it to spam
- Click the Create filter button
- Do not enter email addresses in both the From and To fields as Gmail will only filter in emails that meet both criteria
- In both the From and To fields, you can enter either a specific email address or an entire domain
- To enter multiple domains in each field separate them with OR as in “contactlesspaymentprocessing.com OR groups.yahoo.com”
See also Google’s help on Legitimate mail is marked as spam.